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Fuel Crisis Support

Fuel Crisis Support

British Gas Energy Trust Logo
UK Citizens Advice Logo
Voluntary Action Doncaster Logo

Struggling with rising Energy Costs?

Looking for help with rising energy costs? You're in luck, Voluntary Action Doncaster (VAD)  can help. In partnership with the Doncaster Citizens Advice Bureau and the British Gas Energy Trust, we can now offer free and confidential support to Doncaster residents struggling with energy bills.

Not just for British Gas Customers

Our support is geared primarily towards working individuals and families who may be experiencing financial hardship for the first time or have never sought advice before. However, anyone in Doncaster can access our services, regardless of whether they are British Gas customers or not.

Young couple shocked about their latest Gas and Electric Prices
Young Couple worried about their rising energy costs

Get Support

Our trained Energy Advisors offer up to an hour of personalised support, including advice on how to be fuel-efficient, help to resolve energy debt issues, and guidance on how to maximise income. We can also help with benefit and income maximisation checks, budget planning, and resolving energy debt problems.

Speak to an advisor for FREE

To make our services accessible to as many people as possible, we offer short workshop presentations to groups of staff in the workplace or local community and social groups. These presentations are followed by an opportunity to speak to an advisor immediately or make appointments for longer conversations.


Our service is free of charge. If you're interested in arranging a workshop presentation or accessing our services, please email Jade, our Energy Advisor, at

Don't let rising energy costs cause you stress. Contact us today and take the first step towards finding a solution.

Do you know someone who may be struggling with the rising price of energy, and did you know about the latest support available in Doncaster?

Voluntary Action Doncaster, in partnership with the Doncaster Citizens Advice Bureau, have been successfully appointed by the British Gas Energy Trust to offer free impartial and confidential advice 

Voluntary Action Rotherham Agent helping out a family with their energy bills
Voluntary Action Rotherham agent helping middle aged couple with tips and tricks on how to save energy
  • In order to reach the widest number of people, we are offering to run short workshop presentations to groups of staff in the workplace, or at local community or social groups.  A short presentation will last around 15 minutes then there will be the opportunity to speak to an adviser immediately afterwards or make appointments for longer personalised conversations.

  • If you think this service is something your employees would benefit from you should contact Jade our Energy Advisor. Jade will then arrange a suitable time to your place of work or social gathering,  (e.g. pre or post shift, lunch break, even maybe an evening or a weekend.)

  • No. Our support is available to customers of both British Gas and all other energy suppliers. The only requirement is that you are a resident of Doncaster.

  • The presentation would last approximately 15 minutes, and Jade would stay around afterwards for as long as needed to make referrals for private appointments and offer 1:1 advice.   

  • NO. There is no cost to your company, both ourselves and Citizens Advice are registered charities, and non-profit businesses.

  • The scheme offers people the opportunity to speak with a trained Energy Advisor for up to one hour. You will meet and talk confidentially about your financial situation and discuss a range of options including help and advice with fuel costs as well as any other financial difficulty they may be experiencing. Other services may include;


    • Benefit/income maximisation checks

    • Budget planning

    • Resolution of energy debt problems

    • Negotiating with energy suppliers

    • Completing grant applications to British Gas Energy Trust and other helpful schemes, e.g. Warm Home Discount and ECO schemes and energy companies’ Priority Services Registers

    • Desktop Home Energy Efficiency Surveys and specific energy efficiency advice

    • Generalist advice on subjects including housing, employment and discrimination, helping to overcome other barriers to financial well-being.

  • A range of support is available.  We can help ensure you are fuel efficient, help resolve energy debt issues, and advise on how to maximise income in these unprecedented, difficult times. 

  • Our project, unlike many others,  is primarily, but not exclusively,  offering help and advice to that 'in-work’ who may be suffering hardship for the first time in their lives, or who may have never sought advice previously.

  • Please email  to discuss a time and date for your appointment.

Young man happy with the help and advise from the Energy Support Scheme
Contact Us

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VAD - Making a Difference Together

Voluntary Action Doncaster is a charity working to support voluntary, community and faith groups which help people in Doncaster. We support and enable positive action to build thriving, empowered and inclusive local communities.

Need additional services from Citizens Advice?

Wider support that can be picked up with Citizens Advice advisors includes:

  • food

  • work

  • health

  • debt issues

  • housing

  • employment issues

Older couple happy with the Help provided by the Energy Support Scheme
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